To keep costs down to a minimum for our best customers, Torch Designs has adopted the following payment policy.

For your convenience, Torch Designs has developed a process that provides predictable billing, ample time, and flexible payment options.  On the first of each month, you will receive an invoice for any existing payment plans and recently completed work.  If you have multiple projects, you will receive an invoice for each project.  All invoices are due on the last day of the same month.  Completed work is defined as any work or project that has been published to production.  For example, if a new website is made available to your customers, then that site will be considered complete for the purposes of billing.  If your project is warrantied, the warranty shall continue to be honored should any defects be found in the work during the term of that warranty.

At Torch Designs, we understand that payments will sometimes be late.  Checks can be lost in the mail, invoices can be misplaced, and life just happens.  For this reason, we have adopted a payment policy that starts out flexible and then becomes stricter over time.  Our goal is to offer grace to customers who make a habit of paying on time while also discouraging continual late payments.  In the early days, we would often make exceptions to this policy.  However, virtually every time that we made and exception, we ultimately extended our loss.  We realized that if we continued to offer exceptions, we would ultimately have to charge our paying customers more to cover for the customers who ultimately do not pay.  Given that knowledge, Torch Designs has decided that we will no longer make any exceptions to this policy at all.

When your payment is late, the following will ALWAYS occur:

After 5 days, Torch Designs issues a payment reminder.
After 15 days, Torch Designs will charge a late fee.  The late fee is the greater of $15 or Interest on the balance (calculated at 16.5% annual rate).
After 30 days, Torch Designs will stop accepting new work on the account until the balance is paid in full.
After 60 days, Torch Designs shall revoke the license(s) for any unpaid graphic design or software development work.  Hosting accounts shall be suspended.
After 90 days, Torch Designs will forward your account to an attorney or collection agency.

If you have any questions, please don’t hesitate to contact us at 863-614-0029.  We truly appreciate your business and hope you understand that this policy has been ultimately designed to provide you with the best value for your investment.

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